Questions,
clearly answered
Find helpful information about NeoAnabolics products, COA documentation, cryptocurrency checkout, shipping, order tracking, and customer support.
Frequently asked questions
Find clear answers about our catalog, product availability, Certificates of Analysis, cryptocurrency checkout, and order support.
01 What product categories are available?
Our catalog is organized into Injectables, Orals, Growth Hormone, and Peptides. Use the shop filters or category links to browse the products currently listed in each collection.
02 How can I tell whether a product is in stock?
Availability is shown on the relevant product page. Products marked “Out of stock” cannot be added to the cart until inventory is updated.
03 Where can I view a product’s Certificate of Analysis?
When a Certificate of Analysis is available, use the COA button on the product page or browse the COA Library. Documentation is linked to the applicable product or variation.
04 Can one product or variation have multiple COAs?
Yes. Multiple COAs may be displayed when more than one batch or test record is available. Review the identifying details shown with each document before opening it.
05 Which payment methods are accepted?
Checkout is cryptocurrency-only. The available cryptocurrency options and the exact amount to send are displayed during checkout through the integrated exchange service.
06 When will my cryptocurrency payment be confirmed?
Confirmation time depends on the selected network and the number of blockchain confirmations required. Send the exact amount shown and use the correct network and wallet address.
07 Can a completed cryptocurrency transaction be reversed?
Blockchain transactions are generally final and cannot be reversed. Carefully confirm the asset, network, amount, and destination shown at checkout before sending funds.
08 How can I track my order?
Visit the Order Tracking page and enter the requested order details. Tracking becomes available after the order has been processed and a shipment record has been created.
09 Do you offer international shipping?
Shipping availability depends on the destination, carrier service, and applicable restrictions. Customers are responsible for checking the rules that apply in their location before ordering.
10 What should I do if my order arrives damaged?
Contact us promptly with your order number, clear photographs of the shipping package and affected item, and a short description of the issue. Keep all packaging until the review is complete.
11 What if an item is missing or incorrect?
Contact support with your order number and details of the missing or incorrect item. Photos of the parcel contents and packaging may be requested to help us review the issue.
12 Who should I contact for product or order support?
Use the Contact Us page or email NeoAnabolics@proton.me. Include the product name or your order number so our team can respond with the relevant information.